At Luna Floral Atelier, we offer various flower arrangements and gifts for any occasion.

For something classic and versatile, go for our best-selling Flower Bouquets. But if you want something premium and luxe, we recommend our signature Bloom Box. Thinking of sending best wishes to your loved ones? Our Flower Baskets are perfect! Some basket arrangements even come with yummy fruits.

For those who are looking to add pops of colour to their grand opening, our luxurious flower arrangements will do the trick. We even have flower stands that allow you to express your deepest condolences to those grieving. 

But, that’s not all. We also have a thoughtful selection of items that complement your flowers like balloons, cakes and more! Searching for an all-in-one? Browse through our Celebration Bundles (coming soon). They have everything you need for an awesome party! 

First time shopping for flowers at Luna Floral Atelier? We’re thrilled to have you on board! Here's how you can place your order via our website at www.lunafloral.my with 5 easy steps:

Step 1: Choose a product that you like.

Step 2: Select your preferred delivery date.

Step 3: Add to cart, including the add-on items (if any).

Step 4: Insert your billing and shipping details.

Step 5: Make your payment, then sit back, relax, and leave the rest to us.

You’ll receive an order confirmation via email with an order number.

For further inquiries, contact our team via email (lunafloral.my@gmail.com) or phone (0102749673). We'll be delighted to assist you.

You'll have to make your order online through Luna Floral Atelier’s website at www.lunafloral.my for the best shopping experience. However, if you have questions (other than the ones listed here) or need more information about a particular product, we’re always happy to help!

Our cut-off time for same-day delivery is 12:00 PM.Thus, kindly place your order(s) before the time stated to enjoy same-day delivery.

If you have placed an order beyond the stated time, you’ll only be able to select tomorrow’s date as the earliest delivery date. 

Our delivery hours are from 10:00 AM to 5:00 PM from Monday to Saturday, and 11:00 AM to 3:00 PM on Sunday.

Yes, but you’ll need to inform us A.S.A.P. by emailing us at lunafloral.my@gmail.com or contacting us on our socials at @lunafloral.my with your new order details. We will do our best to accommodate last-minute changes. You can also change the details by logging in to your registered Luna Floral Atelier Account at www.lunafloral.my.

However, we can only guarantee changes (including delivery address & card message) if they are requested before 10:00 AM and at least 3 days before the delivery date. As for changes during peak periods or special occasions (e.g. Valentine’s Day, Mother’s Day, Christmas, etc.), we process orders earlier than usual to account for the large volume of deliveries. Therefore, you’ll have to request at least 10 days in advance.

Yes, but self-collection is available on an appointment-only basis. You are required to contact our team to schedule an appointment to ensure that your order will be prepared accordingly. Please note that self-collection does NOT apply to orders that are placed through our website.

Self-collect hours are from Monday to Friday at 10:00 AM to 5:00 PM, and Saturday at 10:00 AM to 2:00 PM.

We would recommend you place an order on our website at www.lunafloral.my before coming here to collect your order. If perhaps you decide to purchase directly from our store, you may have to wait approximately 30 minutes to 1 hour upon ordering. This is because we do not have ready-stock arrangements available. 

Coupon/voucher codes are usually distributed through our social media platforms, email subscribers and collaborating partners. 

We suggest that you join our mailing list to stay in the loop. Email subscribers, or as we like to call them, members of the Luna Societé, are the first ones to hear about sweet deals and new product drops. You’re always welcome to join!

Luna Floral Atelier provides delivery services to Klang Valley (Kuala Lumpur & Selangor) areas. However, there is an additional surcharge for certain far-off locations based on your delivery area, which will be automatically shown during checkout. 

For further inquiries, feel free to contact us via email at lunafloral.my@gmail.com or message us on Facebook or Instagram at @lunafloral.my.

Yes, you may. But you must inform us at least 1 DAY BEFORE via Instagram at @lunafloral.my or WhatsApp at 0102749673 to ensure a smooth delivery process.

We provide same-day delivery for orders made before 12:00 PM. However, please bear in mind that only certain products are available for same-day delivery.

Our delivery hours are from 10:00 AM to 5:00 PM from Monday to Saturday, and 11:00 AM to 3:00 PM on Sunday.

We require the recipient’s contact number to ensure the delivery process runs smoothly. Riders are required to call the recipient to receive the products or to get permission to pass the product to someone they know if they are not present at the location. Rerouting the delivery also requires the receiver’s contact number.

Yep! We understand that the surprise element is highly prioritised. So, please provide the rider with your contact number. This way, the rider will contact you instead of the recipient once they reach the destination. Please make sure to stay alert in case the rider contacts you to avoid delivery delay.

Yes, if it’s for landed properties, shop lots or easily accessed properties. But for guarded office buildings, condominiums or in some cases, when the guards do not allow riders in, we may have to request the recipients to approach our riders to collect the products.

We understand how frustrating this is and we truly apologise for the inconvenience. Late deliveries may be caused by unforeseen situations such as bad weather, heavy traffic, accidents, vehicle breakdown, etc. 

Our dispatcher would immediately inform the person in charge to arrange for another dispatcher to take over their deliveries if the unforeseen situations mentioned above happen. Please note that this transition takes time, therefore we seek your understanding and patience.

IMPORTANT NOTICE: Our delivery time is between 11:00 AM to 5:00 PM only.

For efficiency, please ensure that your recipient is present at the address provided to receive the flowers. If the delivery is unsuccessful, the flowers are then sent back to Luna Floral Atelier, and you’ll be notified via email. 

 If you’d like to redeliver the flowers, a fee will be charged based on the recipient’s location. Keep in mind that redelivery is subject to the flowers’ condition. 

IMPORTANT NOTICE: Replacement flowers will not be delivered if the flowers are wilted after being sent back to us.

Oh no! That definitely shouldn’t be happening. We’re so sorry. There may have been a mistake in the delivery process. We need a little more information to resolve this issue properly, thus, please check the following: 

- Are all the details (email address, phone number, delivery address) you provided correct? 

- Has it been left safely somewhere around the property?

- Did one of your neighbours take it on your behalf? 

- Does your tracking link have a photo or more details on where your order was left?

 If it still can’t be tracked down, please contact our team immediately and tell us the address it should have arrived at. We’ll make this right for you.

We would encourage you to request for your order to be put on hold instead of cancelling it. This is because we charge processing fees upon cancellations despite any reason given. Putting your order on hold enables you to use the order in the future whenever you need it.

IMPORTANT NOTICE: For orders that are already out for delivery, the transaction fees will be higher as the product has already been prepared. Please read the Terms & Conditions for more information regarding our Cancellation Policy.

Changes in the amount charged may apply in different situations and shall be determined when necessary.

Please contact our team via email (lunafloral.my@gmail.com) or phone (0102749673) so we can assist you on this matter.

One-off orders can be cancelled by 9:00 AM, 3 days before the intended delivery date and a full refund will be issued. Please head over to our Terms & Conditions page for detailed information about our Cancellation Policy.

It is highly unlikely for this to happen. However, if this incident happens to you, we sincerely regret this mistake and apologise for any inconvenience this may have caused. Please contact our team at lunafloral.my@gmail.com or 0102749673 to issue a return so we can resolve this matter immediately. 

Unfortunately, we are unable to accommodate this request without any valid reasons. All flowers are thoroughly checked and packaged carefully before delivery. If you failed to notify us regarding your dissatisfaction with our fresh flowers within 2 – 3 hours of receiving them, we are unable to determine the cause of the issue. Read more about our Return & Refund Policy here.

It's a rewards program exclusively for Luna Floral Atelier customers. Join the Fleur Societé today and start earning exclusive rewards!

P/S: We suggest you join our mailing list to stay in the loop. Members of the Fleur Societé who also subscribe to our newsletter are the first ones to hear about members-only deals, new products and more.

Look for the Luna Floral Atelier rewards icon on the bottom left of your screen. You can’t miss it – it’s a shopping bag icon with a little heart next to it. Click the icon and sign up to join as a new member.

You can also click here to access the registration page.

Yes. If you're an existing customer who has registered an account with us (with a valid login name and password), you would have been automatically signed up for our Fleur Rewards Program.

Unfortunately, existing customers will not be able to earn Fleur Points for actions and purchases in the past. But worry not, as there are many easy ways to earn Fleur Points!

It’s easy! You can earn Fleur Points just by signing up, following our social media channels and of course, sending flowers! We’ll also send you Fleur Points on your birthday. For every RM1 spent at Luna Floral Atelier’s website, we will give you 5 Fleur Points. The more Fleur Points you accumulate, the more rewards (or discounts) you can redeem.

Nope. The more Fleur Points, the merrier. The more you buy, the more you earn! *wink*

100 Fleur Points = RM1

Psst. You’ll get double the Fleur Points on your birthday. Make sure you’re subscribed to our newsletter so you’ll be notified on your special day.

Oh no! Please contact our team at lunafloral.my@gmail.com and we’ll get it fixed A.S.A.P.

Look for the Rewards icon on the bottom left of your screen. Click on it and log in with your login name and password. If you don't have an account yet, you can do so by signing up. It’s free!

You can check your Fleur Point balance at the top of the Rewards pop-up.

Nope. However, we’ve got something better to share with your best buddies: each of you will enjoy a discount of RM15 OFF the next time you send flowers.

We hate to break it to you, but yes… Just like anything in this world, Fleur Points don’t stay long. They do expire but only after one year of inactivity. So, don’t let those hard-earned Fleur Points go to waste!